Family Emergency Internet Runbook¶

For: Family members when internet is down and Augusto is unavailable.

Good news: Most outages fix themselves automatically. You only need this guide for streaming/Netflix during an ISP outage.

Which Scenario Are You In?¶

What you see	Likely cause	What to do

Scenario A: No Internet, Mini PC Lights Are ON¶

This is the most common case — the ISP (Tigo) is down¶

Augusto's remote access works automatically via LTE backup (he gets an alert on his phone). But for Netflix, YouTube, and video calls, the family needs to activate the emergency WiFi:

What You Need¶

Your phone — turn on WiFi hotspot
The Opal — small white router on the shelf near the switch

┌───────────────────┐
│    GL-SFT1200     │  ← Small white box
│      (Opal)       │     with antennas
│                   │
│     [USB-C PWR]   │  ← Just plug in power
└───────────────────┘

Location: Shelf near the network switch (NOT in a drawer)
Label: "Emergency Internet"

Steps (< 5 minutes)¶

Turn on your phone's WiFi hotspot
iPhone: Settings → Personal Hotspot → Allow Others
Android: Settings → Connections → Mobile Hotspot → Turn on
Hotspot name should be the one pre-configured in the Opal
Plug in the Opal's power cable (USB-C)
That's it — just power. No other cables to connect
Wait ~1 minute for it to boot (lights go solid)
Connect your devices to EmergencyWiFi

Network	Password

Tip: Use 5G for streaming — it's faster.

Test it — open Netflix or YouTube

No cable swapping. No touching the modem or switch. Just power + phone hotspot¶

When ISP Comes Back¶

Unplug the Opal
Turn off phone hotspot
Reconnect devices to normal WiFi
Put the Opal back on the shelf

Scenario B: No Internet, Mini PC Lights Are OFF¶

The Mini PC (Proxmox) has crashed or lost power¶

This is rarer. The Opal needs to connect directly to the ISP modem:

Steps¶

Find the Opal (shelf near the switch)
Unplug the ethernet cable from the Mini PC (black box) — leave the ISP modem end connected
Plug that cable into the Opal's WAN port (left side port)
Connect Opal LAN port (middle) to the switch with another ethernet cable
Plug in Opal power (USB-C)
Wait 1-2 minutes
Connect devices to the Opal's WiFi (EmergencyWiFi or EmergencyWiFi-5G)

NORMAL (not working):
[ISP Modem] ──cable──► [Mini PC] ──► [Switch] ──► WiFi
                            ✗ DEAD

EMERGENCY:
[ISP Modem] ──cable──► [Opal WAN] ──► [Switch] ──► WiFi
                         ✓ BACKUP

Scenario C: Internet Is Slow or Keeps Dropping¶

Don't touch anything. This usually fixes itself.

Wait 10-15 minutes
If still bad, text/call Augusto
If you can't reach Augusto, try restarting the ISP modem:
Unplug the modem power for 10 seconds
Plug it back in
Wait 3-5 minutes

What Works / What Doesn't¶

With Emergency WiFi (Opal + phone hotspot)¶

Service	Status	Notes

Needs Augusto to Fix¶

Service	Why

How the Automatic Backup Works (FYI)¶

You don't need to do anything for this — it's automatic:

A small LTE router (TP-Link, white box with antennas) is plugged into the network switch
When the ISP goes down, it automatically switches to mobile data
This keeps Augusto's remote access working (so he can fix things from anywhere)
It does NOT provide enough bandwidth for Netflix — that's why the Opal + phone hotspot exists for streaming

Layer 1 (automatic, invisible):
  ISP down → LTE modem takes over → Augusto has remote access

Layer 2 (manual, family activates):
  Family needs Netflix → Phone hotspot + Opal → EmergencyWiFi

Where Everything Is¶

                    ┌─────────────────────┐
                    │     ISP Modem       │
                    │  (Tigo — ARRIS)     │
                    └─────────┬───────────┘
                              │
                    ┌─────────▼───────────┐
                    │     Mini PC         │
                    │   (black box)       │
                    └─────────┬───────────┘
                              │
                    ┌─────────▼───────────┐
                    │   MokerLink Switch  │ ← Opal + LTE router
                    │   (8 port, silver)  │   on the shelf nearby
                    └─────────┬───────────┘
                              │
              ┌───────────────┼───────────────┐
              │               │               │
      ┌───────▼───────┐ ┌─────▼─────┐ ┌───────▼───────┐
      │   WiFi AP     │ │    NAS    │ │  Other stuff  │
      │  (TP-Link)    │ │ (storage) │ │               │
      └───────────────┘ └───────────┘ └───────────────┘

Emergency Contacts¶

Person	Contact	When

Quick Reference Card¶

Print this, laminate it, and keep it on the shelf near the Opal¶

┌──────────────────────────────────────────────────────────────┐
│          🌐 EMERGENCY INTERNET — QUICK STEPS                 │
├──────────────────────────────────────────────────────────────┤
│                                                              │
│  ❓ Is the Mini PC (black box) ON?                           │
│     Lights visible = YES                                     │
│                                                              │
│  ✅ YES (ISP is down — most common):                         │
│                                                              │
│     1. Turn on phone WiFi hotspot                            │
│     2. Plug in Opal power (USB-C) — NO other cables          │
│     3. Connect to "EmergencyWiFi-5G"                         │
│        Password: ______________________                      │
│     4. Wait 1 min, test Netflix                              │
│                                                              │
│  ❌ NO (Mini PC is dead — rare):                              │
│                                                              │
│     1. Unplug cable from Mini PC                             │
│     2. Plug that cable into Opal "WAN" (left port)           │
│     3. Connect Opal "LAN" (middle) to switch                 │
│     4. Plug in Opal power (USB-C)                            │
│     5. Connect to "EmergencyWiFi-5G"                         │
│     6. Wait 2 min, test Netflix                              │
│                                                              │
│  ⏳ Internet is just SLOW? Don't touch anything.              │
│     Wait 15 min. If still bad, call Augusto.                 │
│                                                              │
└──────────────────────────────────────────────────────────────┘

Troubleshooting¶

"No internet" after connecting to EmergencyWiFi¶

Is your phone hotspot still on? Check it
Is the phone connected to mobile data? (Check signal bars)
Move the phone closer to the Opal
Wait 2 minutes — the Opal may still be connecting
Try turning the phone hotspot off and on again

Can't see EmergencyWiFi network¶

Check the Opal has power (lights on?)
Wait 1-2 minutes for it to boot
Move closer to the Opal

I made things worse¶

Don't worry — nothing is permanently broken.

Unplug everything you connected
Put cables back where they were
Use mobile data on your phone for now
Wait for Augusto

Hardware Info¶

Item	Details

Note: The Beryl AX stays in the mobile kit for travel.

Last updated: 2026-03-05 Created by: Augusto for family use